When you purchase a listing, or an upgrade, on our website the service should be available to you immediately following your purchase. If you cannot access the system or if there is some type of technical issue, which our support team cannot fix, we will give you a full refund, no questions asked. To qualify for the refund you’ll need to contact our LiveChat support by clicking the chat icon in the lower right corner of your browser. We will review it during business hours. If you submit a message after-hours we will review it on the next business day.